Published
06/12
Job Type
Salary
650 Euro
Languages
English, Other
Other languages
one european language + English

Description

Your responsibilities

  • make sure that users get familiar with the booking system;
  • be responsible in improving the customer experience
  • have the opportunity to use your sales, negotiation, leadership, and business communication skills.
  • You are responsible for your own market, and the corresponding booking targets.

Tasks of a Customer Solutions Specialist:

  • 90% Outbound calls:
    • Contacting users, to inform that they have a booking request open or are accepted for a room;
    • Calling users, to help them with booking a room;
    • Calling advertisers to help them with tenant selection;
  • 10% Inbound Calls:
    • Offering support on any needs/questions that our users have.
    • Explaining to our users the advantages of the secure booking system;
  • Client Analysis: ·
    • Saving the feedback of the users and discussing this on a regular basis directly with our Head of Customer Care how we can improve the website;
    • Analyzing the behaviour of users on our website (product).

Other comments

  • Start date: ASAP or 1st of February 2018(flexible);
  • End date: 31st of August 2018 (flexible);
  • 40 hours per week;
Apply
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