Paid internship Madrid- Customer Service Associate - PIC Management
Published:
Location
Job Type
Salary
600 euros/month
Languages
English, French, German

Description

Our partner is a fashion industry company:

Main responsibilities:

  • Solving the different customer queries in English for the American and English-speaking market via email (no phone or chat).
  • Solving several types of customer related issues, including the logistics area.
  • Keeping the Help Center up to date
  • Taking part in Host company continuous improvement by sharing thoughts and customer feedback.

Position KPI´s:

  • Improving customer satisfaction rate
  • Improving first reply time
  • Solving problems in a timely manner
  • Sharing customer feedback with the team
  • Finding new ways to continuously make improvements within the team

We are we looking for someone with:

  • Native English, especially written
  • Basic level of Spanish
  • German or French is a huge plus
  • High Excel level, Internet and Office package
  • Great ability to solve problems

Other comments

Available 6 months mandatory

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