Our partner is a fast growing start-up specialised in real estate and accomodation field.
Tasks of a “Customer Care & Product Improvement Specialist”
Product Improvement (30%):
- Analyzing the behaviour of users on the website (product);
- Saving the feedback of the users and discussing this on a regular basis directly with its Head of Customer Care how they can improve the website.
Customer Care (70%):
- Calling advertisers to verify their rooms;
- Contacting users, to inform that they have a booking request open or are accepted for a room;
- Calling users, to help them with booking a room;
- Explaining to their users on the phone advantages of the secure booking system.
Characteristics for in Customer Care & Product Improvement Specialist interns:
- Language: You should be able to speak 2 languages: English on an above-average level and Dutch, German, Italian, Spanish (exception for Native English speakers).
6 months internship Mandatory