Product Improvement & Customer Care- Roterdham - PIC Management
Job Type
650 euros/month


Our partner is a fast growing start-up specialised in real estate and accomodation field.

Tasks of a “Customer Care & Product Improvement Specialist”

Product Improvement (30%):

  • Analyzing the behaviour of users on the website (product);
  • Saving the feedback of the users and discussing this on a regular basis directly with its Head of Customer Care how they can improve the website.

Customer Care (70%):

  • Calling advertisers to verify their rooms;
  • Contacting users, to inform that they have a booking request open or are accepted for a room;
  • Calling users, to help them with booking a room;
  • Explaining to their users on the phone advantages of the secure booking system.


Other comments

Characteristics for in Customer Care & Product Improvement Specialist interns:

  • Language: You should be able to speak 2 languages: English on an above-average level and Dutch, German, Italian, Spanish (exception for Native English speakers).

6 months internship Mandatory

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