Published
    22/08
    Location
    Barcelona, Spain
    Job Type
    Salary
    Gross salary: 16.000€ + 2.000€ incentives per year - Easily achievable.
    Benefits
    - At least two weekends off per month. - 4 weeks holidays per year on full time bases; (usually in November-December- Febuary – March - and 1 week in summer).
    Languages
    English

    Description

    Main Responsabilities:
    - Executing check ins at the building.
    - Handle pre and post reservation enquiries by phone, email, and personally at the apartment and Head Office.
    - Modify, change and/or cancel existing reservations.
    - Outbound calls to Apartments and Owners / Guest to arrangement special requests.
    - Liason between guest and Apartments to resolve complaints.
    - Support relationships with apartments by providing high levels of customer service, maps, welcome package and others.
    - Support to Operations Department and Manager, and working coordinate with other departments.

    Company description:

    Short and long term rental company, based in Barcelona

    Other comments

    Required Skills:
    - Excellent communication skills in English. Other languages will be valued.
    - Business and customer service skills.
    - Problem solving.
    - Sense of responability.
    - Independent and customer friendly.
    - Motorcycle or bike is a value. It is necessary to have a fast method of transport to move around the city.

    - Experienced with internet and hotel or Apartments industry (minimum one and a half year).
    - Fluent in both written and spoken English and Spanish.
    - Resident of Barcelona and valid work-permit for Spain.
    - Available full time (40h/week). Rotating shifts.
    - Some shifts includes being in “guardia” which represents carrying the company phone at nights to attend

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