Guest relations: proactively communicating with guests via email, phone and in person to build productive partnerships and inspire trust and confidence.
Check-in: meet and greet the guests at their arrival. Guiding and supervising operations team members and coordinating the post-booking procedure. Achieve the highest standards of attentive customer service. Updating, confirming and making changes to customer’s reservations and advising customers of itinerary schedules.
Problem solving: we love it when a plan comes together, but you can’t win them all. You’ll work with teams from across the business to find solutions when things go wrong.
Our partner is a vacation rental agency, located in London
5-6 months internship