Receptionists are an essential point of contact for all guests, so they are always on stage! Taking responsibility for that initial welcome, those all important first impressions and taking the opportunity to really get to know the guests and anticipate their needs, they are always ready to go the extra mile.
• Offer a warm welcome and departure experience to the guests in accordance with the Company’s standards, while providing reliable information and support services throughout their experience
• Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests’ needs, travel purposes, plans, etc.
• Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients)
• Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times
• Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts
Our partner is the largest hotel owner-operator in London with more than 4000 bedrooms and more than 150 meeting and event spaces across the capital, enabling it to be the world’s best‐managed hospitality company offering the best guest centred experience in the industry.
Hospitality/tourism student, or relevant previous experience demostrating your interest and knowledges in this field.
Fluent Egnlish (C1 is a must), and be available for 6 months (no negociable). European citizen or UK work permit, as our partner is not sponsor.
Start internship: February or August/September.
First Skype interview with PIC Management and presentation of vacancies. Confirm the vacancy with your school (internship agreement) and activate your application.
Fee charged only once the internship is secured with the host company you previously chose. 385 euros for a 3 months internship, 15 euros/additional week
Send your CV to firstname.lastname@example.org