Amsterdam, Netherlands
    Job Type
    535 euros gross/month


    • Ensure accurate and efficient running of reception including check in/out procedures
    • Respond to Guest queries in a timely and efficient manner
    • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
    • Demonstrate a high level of customer service at all times
    • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    • Answer switchboard calls, as required
    • Ensure all Guest deliveries and messages are received effectively and efficiently
    • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Attend appropriate training courses, when required
    • Follow and adhere to company brand standards
    • Assist other departments wherever necessary and maintain good working relationships with Team Members
    • Work with your Manager to identify a specific project to complete during your internship placement

    Company description:

    Our partner is a luxury hotel of a very recognized international hospitality group

    Other comments

    5-6 months internship mandatory

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