Published
    07/03/2019
    Location
    Munich, Germany
    Category
    Job Type
    Duration of internship
    6 months
    Base salary
    400 euros
    Work Hours
    40 hours/week
    Languages
    English (B2)
    Line of business
    Services

    Description

    Ever wonder what it takes to keep a social network up and running? As part of the Member Relations Team, you’ll be the interface between the people who use this social network, and the developers that create it. The Member Relations Team helps the rest of the company to understand our members’ perspective, and are advocates for member experience.

    The team is the gateway to our network, reviewing all incoming applications against our membership criteria. You will also respond to questions about how to get the best from the network — it could be as simple as a forgotten password, or something tricky like a bug on the site. With on-the-job training and email templates, you’ll be able to answer all questions that come your way!

     

    Responsibilities

    • As a Customer Service (Member Relations) Intern, you will:
    • review membership applications
    • support members experiencing technical difficulties
    • answer questions about how to use the website
    • collect member feedback to share internally
    • act as administrators for our online forums
    • draft measures to improve customer loyalty and engagement to drive growth

    Company's presentation

    Our partner is dedicated to making expat life a great experience! With more than 3 million members in 420 cities around the world, regular local events, interest-based groups, and useful information, it is the biggest global network for people who live and work abroad. What started as an idea over ten years ago is now changing the lives of expats and global minds around the world each and every day. With a team from around 40 countries, they believe in the benefits of international experience, cultural exchange, and the power of bringing people together.

    Profile required

    You meet the following requirements:
    university student of any field of study
    the internship is a compulsory part of your course of studies
    availability for 6-12 months starting in January 2019
    ability to work independently; reliable and motivated
    very good to fluent written and spoken English
    experience abroad and cross-cultural proficiency desired
    practical experience with MS-Office and Internet applications
    interest and fascination for Web 2.0 applications and social communities

    Recruitment process

    First Skype interview with PIC Management and presentation of vacancies. Confirm the vacancy with your school (internship agreement) and activate your application.
    Fee charged only once the internship is secured with the host company you previously chose. 385 euros for a 3 months internship, 15 euros/additional week
    Send your CV to students@pic-management.com

    Apply
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