Published
29/12/2018
Location
Puerto Escondido, Mexico
Category
Job Type
Duration of internship
3 months
Base salary
$0
Benefits
Free accommodation
Work Hours
40 hours/week
Languages
English (B2), Spanish (B1)
Line of business
Hospitality, Tourism

Description

You will assist guests in all tour and excursions they would do, and at the same time you will increase marketing and business strategy for the company.

Responsibilities

Most of your responsibilities are (but not limited to):

  • Assisting all Tours operations.
  • Work closely with Explore Tours department.
  • Providing general and specific advice about different travel destinations, tours and lessons.
  • Teaching people how to use equipment, depending on the tour.
  • Providing tour guide services on scheduled days.
  • Drawing up travel itineraries and ensuring that all the needs of the customers are met.
  • Advising the customer about travel issues.
  • Dealing with and documenting complaints in an efficient and diplomatic manner.
  • Making alternative arrangements for customers who had their trips interrupted by unforeseen issues.
  • Evaluating customers’ holidays and issuing appropriate feedback.
  • Creating and putting up displays of daily activities and tours.
  • Renting out Tour equipment.
  • Monitoring repairs.
  • Monitor inventory.
  • Assuring tidiness and cleanliness off office

 

Company's presentation

Our partner is an innovative and modern hotel group. It offers its customers a unique experience and a wide variety of activities in each of its establishments. In full growth, it already offers Puerto Escondido, Cancun, Mexico City and Playa del Carmen.

Profile required

We are looking for students in tourism, hospitality or languages. If you are studying other field but you have a strong interest in hospitality industry your application we'll be welcome as well.

A first experience related to customer relationship will be a plus.

Additional skills:

  • Customer service skills
  • Fast learner
  • Previous experience with dealing with clients
  • Ability to work under pressure
  • Ability in solving problems

Recruitment process

First Skype interview with PIC Management and presentation of vacancies. Validation with your school and activate your application.
Fee charged only once the internship is secured with the host company your previously chose. 385 euros for a 3 months internship, 15 euros/aditional week
Apply online or send your CV at students@pic-management.com

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