London, United Kingdom
    Job Type


    Guest relations: proactively communicating with guests via email, phone and in person to build productive partnerships and inspire trust and confidence.

    Check-in: meet and greet the guests at their arrival.

    Guiding and supervising operations team members and coordinating the post-booking procedure. Achieve the highest standards of attentive customer service.

    Updating, confirming and making changes to customer’s reservations and advising customers of itinerary schedules.

    Problem solving: we love it when a plan comes together, but you can’t win them all. You’ll work with teams from across the business to find solutions when things go wrong.

    What you must have:

    • This role will require you to be put under pressure in a growing business. Done right, it will arm you with seriously strong negotiation and problem solving skills.
    • Native/ Fluent English
    • Excellent communication and immaculate presentation skills
    • Passionate about customer service

    What’s in it for you:

    • £500 per month + £200 of monthly bonus to cover your expenses.

    Company description:

    Our partner is rapidly growing vacation rental company based in London venturing also in property acquisition, development and management

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