Guest relations: proactively communicating with guests via email, phone and in person to build productive partnerships and inspire trust and confidence.
Check-in: meet and greet the guests at their arrival.
Guiding and supervising operations team members and coordinating the post-booking procedure. Achieve the highest standards of attentive customer service.
Updating, confirming and making changes to customer’s reservations and advising customers of itinerary schedules.
Problem solving: we love it when a plan comes together, but you can’t win them all. You’ll work with teams from across the business to find solutions when things go wrong.
What you must have:
- This role will require you to be put under pressure in a growing business. Done right, it will arm you with seriously strong negotiation and problem solving skills.
- Native/ Fluent English
- Excellent communication and immaculate presentation skills
- Passionate about customer service
What’s in it for you:
- £500 per month + £200 of monthly bonus to cover your expenses.
Our partner is rapidly growing vacation rental company based in London venturing also in property acquisition, development and management